Privacy Policy

Last updated: September 5, 2025

This Privacy Policy describes how Footfable (the “Site”, “we”, “us”) collects, uses and shares your personal data when you visit our site www.footfable.com , use our Services, make a purchase or otherwise interact with us (together, the “Services”).

For the purposes of this policy, the terms “you” and “your” refer to any user of our services, whether a customer, visitor or any other person whose data is processed.

Please read this privacy policy carefully.

Changes to this Policy

We may update this Privacy Policy at any time to reflect changes in our practices or for legal, regulatory or operational reasons.
The updated version will be published on our site with the mention “Last updated”, and, if necessary, we will inform you in accordance with applicable legal obligations.

Data We Collect and Use

In order to provide our services, we collect personal data from different sources:

Data you provide to us directly

  • Contact information: name, address, telephone, email
  • Order information: billing address, shipping address, payment confirmation
  • Account information: username, password, answers to security questions
  • Customer support data: any information communicated during your exchanges with our customer service

Data collected automatically

We automatically collect certain information through cookies and similar tools, such as IP address, browser settings, device used, pages viewed and site interactions.

Third Party Data

We may receive personal data via:

  • Shopify , our e-commerce platform
  • Payment service providers, as part of the secure processing of your transactions

All third party data is processed in accordance with this policy.

Use of Your Data

We use your personal data for the following purposes:

  • Order processing: managing purchases, payments, shipping and returns
  • Marketing communication: sending promotional emails (if you have given your consent)
  • Security and fraud prevention: detection of fraudulent activities
  • Continuous improvement: analyzing customer experience and improving our services

Cookies

We use cookies to optimize your browsing experience and analyze user behavior. You can configure your browser to refuse cookies, but this may affect some features of the site.

To learn more about the cookies used by Shopify:
https://www.shopify.com/legal/cookies

Sharing of Personal Data

We may share your data with:

  • Service providers (hosting, payment, data analysis)
  • Business partners for advertising
  • Public authorities if required by law
  • Potential buyers in the event of a sale, merger or restructuring of our company

Links to Third Party Sites

Our site may contain links to third-party websites or platforms. We are not responsible for their practices or privacy policies.

Minors' Data

Our services are not intended for children. If we learn that a minor has provided us with personal data, we will delete this information at the request of the legal representative.

Data Security and Retention

We implement security measures to protect your data. However, no system is completely secure.
We only keep your data for as long as necessary for business purposes or to meet legal obligations.

Your Rights

Depending on your country of residence, you have the following rights:

  • Right of access : obtain a copy of your data
  • Right of rectification : correct your data
  • Right to erasure : request the deletion of your data
  • Right to portability : obtain a transferable copy of your data
  • Right to withdraw consent : withdraw your consent at any time
  • Right to restriction of processing : restrict the use of your data

To exercise these rights, please contact us by email. We will process your request within the legal timeframe.

Complaints

If you have a complaint, please contact us first. If you feel your request has not been properly handled, you can contact the CNIL (French Data Protection Authority) or your local data protection authority.

International Users

Your data may be transferred outside your country of residence, including to the United States. These transfers are made in accordance with applicable data protection laws.

Contact & Customer Service

Hours of operation:

Monday to Friday, 9:00 a.m. to 5:00 p.m.

Store Name: Footfable

Email : support@footfable.com

Phone: +16288772386